Frequently Asked Questions
Everything you need to know about your luxury jewelry purchase.
Does Robinson's Jewelers offer international shipping?
Yes, we offer secure, insured international shipping to most countries. Shipping costs and delivery times vary based on your location and are calculated at checkout.
What is your return policy for fine jewelry?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
Are your diamonds and gemstones ethically sourced?
Absolutely. Robinson's Jewelers is committed to ethical sourcing. All of our diamonds are conflict-free and compliant with the Kimberley Process to ensure the highest social and environmental standards.
Do you provide appraisals for insurance purposes?
Yes, every purchase over $1,000 comes with a complimentary retail replacement appraisal performed by our GIA-certified gemologists for your insurance records.
Can I resize a ring after I have purchased it?
We offer one complimentary resizing for most engagement rings and bands within the first year of purchase, provided the design allows for adjustment.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm to help you secure the piece of your dreams.